Privacy Policy

Last updated: November 11, 2026

Esta política está em inglês. Para dúvidas em português, escreva para contato@weshipcanada.ca.

This policy covers the WeShip website (weshipcanada.ca) and the WeShip Assistente app. WeShip is the trade name of We Ship Canada Logistics, a business name registered in New Brunswick, Canada.

1. The website

• The website has no forms and no user accounts. It does not use cookies, advertising tools or tracking tools.
• Cloudflare hosts the website. Cloudflare can process technical data, such as the IP address of your device, to deliver the pages and to protect the website. Cloudflare handles this data under its own privacy policy.
• If you send us an email, we use your message only to answer you.

2. The WeShip Assistente app

About the app

WeShip Assistente is an internal tool of WeShip. Only two members of the WeShip team can use it. The app is not open to the public.

A team member sends a purchase order to the WhatsApp business number of the app. The app reads the order and replies with a summary. After the team member confirms the summary, the app creates a payment request in the WeShip order system.

Data the app processes

• The WhatsApp phone numbers of the two team members. The app uses them only to decide who can use it.
• The text and photos of the orders that team members send. An order can contain a product, a size, a price, a WeShip client account number and a client name.
• A short code made from each WhatsApp message ID. The app uses it to stop the processing of the same message two times.

The app does not process messages from other people. It ignores messages from numbers that are not on its list. It does not keep their content or their phone number.

How the app uses the data

The app uses the data only to prepare and create WeShip orders. To make sure that a price is correct, the app can compare an order photo with the product posts of WeShip. These posts are on the same computer as the app.

WeShip does not sell the data. WeShip does not use the data for advertising or profiling.

Service providers

• Meta Platforms (WhatsApp Business Platform) delivers the messages between the team members and the app.
• Anthropic (Claude API) reads the order text and photos and completes an order form.
• Cloudflare provides the secure connection between WhatsApp and the app.
• BoxControl, the WeShip order platform, receives each order after a team member confirms it.

Each provider handles the data under its own terms and privacy policy.

Storage and retention

• The app runs on a WeShip computer and stores its data on that computer.
• The app deletes order photos after the order ends or after 1 day.
• The app keeps the message codes for 7 days.
• The app keeps its log files for 30 days. The logs contain no phone numbers and no access keys.
• Confirmed orders stay in BoxControl as WeShip business records.

3. Contact and data requests

To ask which data WeShip holds about you, or to ask WeShip to delete it, send an email to contato@weshipcanada.ca.

4. Changes to this policy

We Ship Canada Logistics can change this policy. The date at the top shows the last change.